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The Hershey Access Clinic: A model for improving patient access.

J Am Acad Dermatol. 2007 Jul 2;

Authors: Anderson BE, Marks JG, Downs E, Buckel T, Adams DR, Enterline J, Miller JJ

BACKGROUND: When waiting times for new and return patient visits at Hershey Medical Center's Department of Dermatology approached 4 and 2 months, respectively, the Hershey access clinic was implemented to increase access for patients with acute problems. OBJECTIVE: The purpose of this study was to assess the impact of the Hershey access clinic on patient care. RESULTS: The great majority of patients were satisfied with the access clinic. However, there has been no effect on the no-show rates or patient waiting times for routine appointments. Fifty-seven percent of patients had eruptions, most commonly acne/rosacea, and 43% had neoplasms, most commonly warts. LIMITATIONS: This study was limited by the fact that it was a survey filled out by the patients after their encounter. CONCLUSION: The Hershey access clinic successfully provides acute problem-focused care, and patient satisfaction is high.

PMID: 17610991 [PubMed - as supplied by publisher]

http://www.ncbi.nlm.nih.gov/entrez/query.f...p;dopt=Abstract = URL to article

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